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Backups failing with "Backup process had an unexpected failure"

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Recent install of  VRanger Pro 5.0.0 on W2K3 R2 SP2 Standard VM. Connects to MSSql 2005 SP4 on 2008 R2 SP1 VM for SQL backend. VSphere is ESXi 4.1 Update 1 with locally attached disks and Vcenter is the 4.1 Update 1 as well on a seperate VM. The backups occasionally go through successfully but mostly getting this error. Have already upgraded VDDK to 1.2.1 per Support's request and tried backing up to local repository instead of remote. Also tried 5.1 beta and that did not fix the issue. Also the disk clone portion of the backup gets to 100% before resetting to 0%. The temp file created for the drive in the backup does not get converted to the permanent file plus the other 2 files on the failures. Any ideas?

 

 

[2011-05-02 16:59:51.320]: vRanger Backup & Replication - v5.0.0.19238

[2011-05-02 16:59:51.320]: Selected Options: CheckDestinationFreeSpace, UseCompression, UpdateNotes, EnableABM, PerformNetworkBackupOnFailure | Selected SpaceSavingTech: None | Included Disks: [1]

[2011-05-02 16:59:51.320]: Task for virtual machine ACR-*******-564d3975-b99e-ae0e-5522-f7974681b300 was queued.

[2011-05-02 16:59:54.751]: SourceVm:ACR-******* | Uuid:564d3975-b99e-ae0e-5522-f7974681b300 | Vc:acr**********, Host:acr-************ [ESXi 4.1.0]

[2011-05-02 16:59:54.751]: Beginning backup task for ACR-********

[2011-05-02 16:59:54.751]: Starting task validation.

[2011-05-02 16:59:54.751]: Connection to acr-************* was properly validated.

[2011-05-02 16:59:54.751]: acr-*************** is properly licensed.

[2011-05-02 16:59:54.751]: Test connection to repository Local starting...

[2011-05-02 16:59:55.286]: Test connection to repository Local successful!

[2011-05-02 16:59:55.286]: Ending task validation... success!

[2011-05-02 16:59:55.286]: Beginning initialization of backup information.

[2011-05-02 16:59:55.286]: Retrieving the tasks parent information.

[2011-05-02 16:59:55.567]: Retrieving save points for any full backups associated with this job.

[2011-05-02 16:59:55.581]: Finished initialization of backup information successfully.

[2011-05-02 16:59:55.581]: A full backup will be run for this task

[2011-05-02 16:59:55.595]: Gathering credentials for ACR-******** completed.

[2011-05-02 16:59:55.792]: Checking for VMotion completed.

[2011-05-02 16:59:56.003]: Gathering data for ACR-******** from API completed.

[2011-05-02 16:59:58.618]: Gathering data for acr-********.asarco.com from API completed.

[2011-05-02 16:59:59.167]: Checking free space on Local completed.

[2011-05-02 17:00:02.472]: Creating a snapshot for vRanger completed.

[2011-05-02 17:00:04.609]: Gathering data for ACR-******** from API completed.

[2011-05-02 17:00:04.679]: Backup for [datastore1] ACR-*******/ACR-*******-flat.vmdk initiated using VDDK commands; Active Mapping will be disabled for this instance.

[2011-05-02 17:18:03.827]: Backup failed: Backup process had an unexpected failure.

[2011-05-02 17:18:03.827]: The failed backup task will be retried.

[2011-05-02 17:35:46.315]: Backup failed: Backup process had an unexpected failure.

[2011-05-02 17:35:46.315]: The failed backup task will be retried.

[2011-05-02 17:53:24.988]: Backing up VM vix:r:acr-*************:902:[datastore1] ACR-*******/ACR-********.vmdk:moref=vm-64:snapshot-342:3 completed.

[2011-05-02 17:53:30.838]: Removing snapshot for vRanger completed.

[2011-05-02 17:53:32.807]: An internal error occurred during execution, please contact Vizioncore support if the error persists.  Error Message: Backup process had an unexpected failure.

 

 

Thanks for your help,

Aaron


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