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6.0.1 - HotAdd mostly not working

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Hi,

 

This will be my first post since i used the products for the past few years.

 

I got a problem with HotAdd at the moment, which doesn't seem to work correctly.

From the 45 virtual machines we backup daily, mostly only 5 random work thru HotAdd, the rest is thru LAN

 

Since there is support for ESXi and vCenter 5.1 we made the jump from 5.3.2 to version 6.0.1

We also upgraded our hosts from 4.1 to 5.1, our vCenter was already 5.1 for awhile now...

And we changed from a virtual to a physical vRanger server on top of Windows 2008 R2 which is fully patched with 5 VA's (one per host)

 

Everything works ok ... even cataloging works now (which never worked for us in 5.x)

 

Here is a log file of one if the failures:

[2013-02-12 20:01:06.246]: vRanger Backup & Replication - v6.0.1.31606
[2013-02-12 20:01:06.246]: Selected Options: Compress backed up files. | Enable guest quiescing. | Enable Active Block Mapping (ABM). | Enable Cataloging. | Selected SpaceSavingTech: Incremental | Included Disks [1].
[2013-02-12 20:01:06.246]: Task for virtual machine ap-xxx01-sql was queued.
[2013-02-12 20:23:00.381]: SourceVm:ap-xxx01-sql | Uuid:xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx | VC:ap-xxx00-vc.xxx.lan, Host:vm-xxx03.xxx.lan [ESXi 5.1.0]
[2013-02-12 20:23:00.381]: Beginning backup task for ap-xxx01-sql
[2013-02-12 20:23:00.381]: Starting task validation.
[2013-02-12 20:23:00.381]: Connection to vm-xxx03.xxx.lan was properly validated.
[2013-02-12 20:23:00.381]: vm-xxx03.xxx.lan is properly licensed.
[2013-02-12 20:23:00.397]: Test connection to repository Database Servers starting...
[2013-02-12 20:23:00.974]: Test connection to repository Database Servers successful!
[2013-02-12 20:23:01.473]: Ending task validation... success!
[2013-02-12 20:23:01.473]: Beginning initialization of backup information.
[2013-02-12 20:23:01.473]: Retrieving the tasks parent information.
[2013-02-12 20:23:07.074]: Retrieving save points for any full backups associated with this job.
[2013-02-12 20:23:07.167]: Verifying content of repository.
[2013-02-12 20:23:09.180]: Finished initialization of backup information successfully.
[2013-02-12 20:23:09.180]: An Incremental backup will be run for this task.
[2013-02-12 20:23:09.289]: Gathering credentials for ap-xxx01-sql completed.
[2013-02-12 20:23:09.554]: Checking for VMotion completed.
[2013-02-12 20:23:10.911]: Gathering data for ap-xxx01-sql from API completed.
[2013-02-12 20:23:12.050]: Gathering data for vm-xxx03.xxx.lan from API completed.
[2013-02-12 20:23:15.154]: Retrieving the VM BIOS configuration completed.
[2013-02-12 20:23:16.215]: Gathering credentials for va-xxx03-vranger completed.
[2013-02-12 20:23:17.260]: Gathering data for va-xxx03-vranger from API completed.
[2013-02-12 20:23:18.040]: Validating connectivity to virtual appliance 10.9.2.3 completed.
[2013-02-12 20:30:25.369]: Creating a quiesce snapshot for vRanger completed.
[2013-02-12 20:30:32.732]: Gathering data for ap-xxx01-sql from API completed.
[2013-02-12 20:30:32.747]: Local machine is a physical machine.
[2013-02-12 20:30:32.747]: Backup task will attempt to use VA-based VDDK HotAdd.
[2013-02-12 20:30:57.286]: Using filter type(s) change block and active map for disk: vix:r:ap-xxx00-vc.xxx.lan:902:[na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk
[2013-02-12 20:33:28.683]: Backup failed: An internal error occurred during execution, please contact Quest support if the error persists.  Error Message: 3201 - can't open [na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk
[2013-02-12 20:33:28.699]: The failed backup task will be retried.
[2013-02-12 20:36:03.387]: Backup failed: An internal error occurred during execution, please contact Quest support if the error persists.  Error Message: 3201 - can't open [na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk
[2013-02-12 20:36:03.387]: The failed backup task will be retried.
[2013-02-12 20:38:49.635]: Backup task using VA-based VDDK HotAdd failed: An internal error occurred during execution, please contact Quest support if the error persists.  Error Message: 3201 - can't open [na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk
[2013-02-12 20:38:49.651]: Check the manual for compatibility issues when attempting Lan-free operations.
[2013-02-12 20:38:49.651]: Backup task will be attempted using a VA-based VDDK network connection.
[2013-02-12 20:38:49.651]: Windows Server 2008 OS detected, application-level quiescing is Disabled during the VDDK backup.
[2013-02-12 20:39:14.954]: Using filter type(s) change block and active map for disk: vix:r:ap-xxx00-vc.xxx.lan:902:[na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk
[2013-02-12 20:39:24.251]: Beginning Cataloging of [na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk
[2013-02-12 20:39:55.108]: Catalog data for [na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk volume 1 was queued to save successfully.
[2013-02-12 20:39:55.124]: Catalog data for [na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk volume 2 was queued to save successfully.
[2013-02-12 20:39:55.124]: Disk [na-xxx01-data2] ap-xxx01-sql/ap-xxx01-sql_1.vmdk is skipped per backup. Cataloging of disk is skipped.
[2013-02-12 20:40:14.218]: Backing up disk 'vix:r:ap-xxx00-vc.xxx.lan:902:[na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk:moref=vm-375330:snapshot-519895:6' completed.
[2013-02-12 20:40:14.234]: Checking and enforcing retention policy completed.
[2013-02-12 20:40:38.195]: Removing snapshot for vRanger completed.
[2013-02-12 20:40:38.819]: Commiting savepoint data to Database Servers completed.
[2013-02-12 20:40:40.597]: Verifying the content of the repository completed.
[2013-02-12 20:40:41.081]: Setting VM event completed.
[2013-02-12 20:40:41.377]: Catalog data for disk [na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk volume 1 has been queued to activate.
[2013-02-12 20:40:41.393]: Catalog data for disk [na-xxx01-nfs] ap-xxx01-sql/ap-xxx01-sql.vmdk volume 2 has been queued to activate.

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