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Index was out of range - Knowledge Base doesn't help

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Hi,

vSphere 5.1

VRanger 5.5 on Srv 2008R2

My Problem is, if i make a snapshot with the "Enable guest quiescing" Funktction. The Backup fail with the follow Error Message.

 

[2013-02-17 10:36:06.864]: vRanger Backup & Replication - v5.5.0.25454

[2013-02-17 10:36:06.894]: Selected Options: Check destination for free space. | Compress backed up files. | Update notes with the latest backup results. | Enable guest quiescing. | Selected SpaceSavingTech: None | Included Disks [50, 2, 36, 45, 55, 16, 29, 11, 3, 32, 62, 58, 18, 41, 44, 6, 47, 54, 52, 26, 46, 14, 27, 48, 63, 21, 17, 5, 35, 12, 20, 53, 39, 42, 22, 13, 49, 40, 56, 43, 28, 38, 4, 61, 64, 57, 8, 9, 59, 25, 33, 15, 51, 7, 30, 60, 19, 37, 31, 23, 24, 34, 10, 1].

[2013-02-17 10:36:06.906]: Task for virtual machine DMSAPP was queued.

[2013-02-17 10:36:29.800]: SourceVm:DMSAPP | Uuid:42324920-6d99-a5f8-870e-9c9c4a61f313 | VC:vc01.de454890.vw-group.com, Host:esxi02.de454890.vw-group.com [ESXi 5.1.0]

[2013-02-17 10:36:29.801]: Beginning backup task for DMSAPP

[2013-02-17 10:36:29.807]: Starting task validation.

[2013-02-17 10:36:29.808]: Connection to esxi02.de454890.vw-group.com was properly validated.

[2013-02-17 10:36:29.810]: esxi02.de454890.vw-group.com is properly licensed.

[2013-02-17 10:36:29.815]: Test connection to repository NAS starting...

[2013-02-17 10:36:30.308]: Test connection to repository NAS successful!

[2013-02-17 10:36:31.176]: Ending task validation... success!

[2013-02-17 10:36:31.187]: Beginning initialization of backup information.

[2013-02-17 10:36:31.188]: Retrieving the tasks parent information.

[2013-02-17 10:36:31.480]: Retrieving save points for any full backups associated with this job.

[2013-02-17 10:36:31.516]: Finished initialization of backup information successfully.

[2013-02-17 10:36:31.518]: A Full backup will be run for this task.

[2013-02-17 10:36:31.715]: Gathering credentials for DMSAPP completed.

[2013-02-17 10:36:31.987]: Checking for VMotion completed.

[2013-02-17 10:36:33.250]: Gathering data for DMSAPP from API completed.

[2013-02-17 10:36:34.767]: Gathering data for esxi02.de454890.vw-group.com from API completed.

[2013-02-17 10:36:35.900]: Retrieving the VM BIOS configuration completed.

[2013-02-17 10:36:35.968]: Gathering credentials for VRanger completed.

[2013-02-17 10:36:36.900]: Gathering data for VRanger from API completed.

[2013-02-17 10:36:36.906]: Checking mounted disks completed.

[2013-02-17 10:36:37.370]: Checking free space on NAS completed.

[2013-02-17 10:36:37.397]: Windows Server 2008 OS detected, verifying that application-level quiescing is Enabled during the VDDK backup.

[2013-02-17 10:37:16.000]: Creating a quiesce snapshot for vRanger completed.

[2013-02-17 10:37:17.475]: Gathering data for DMSAPP from API completed.

[2013-02-17 10:37:17.503]: Local machine is a virtual machine.

[2013-02-17 10:37:17.524]: Backup task will attempt to use Machine-based VDDK HotAdd.

[2013-02-17 10:37:23.124]: Removing snapshot for vRanger completed.

[2013-02-17 10:37:23.139]: An internal error occurred during execution, please contact Quest support if the error persists.  Error Message: Der Index lag außerhalb des Bereichs. Er muss nicht negativ und kleiner als die Auflistung sein.

Parametername: index

 

I need this function to run the pre- and post scripts!

I tryed:

https://support.quest.com/SolutionDetail.aspx?id=SOL94354

Unfortunatelythis broughtno success


https://support.quest.com/SolutionDetail.aspx?id=SOL90212

also broughtno success

 


anyone has asolution?

 

Thanks.


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